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Frequently Asked Questions
What is SkyPhone?
SkyPhone is a central phone number for your startup or small business that manages all incoming calls into your company and directs them to the personal phones of the people on your team.
How does it work?
SkyPhone is a smart phone number in the cloud that manages all incoming calls over the internet and sends them to the right person in your company as normal phone calls so you don't need a data plan or internet access on your phone.
What do I need in order to use your service?
You must have an existing cellphone or landline that is currently active which can receive and make calls. SkyPhone will manage all incoming calls in the cloud and direct them to any existing phone you or your team currently use.
Who can use SkyPhone?
Currently, only businesses located in the US and Canada can use SkyPhone. As a result, your billing address must be located within one those countries.
Why should I use this?
If you run your own company or have multiple people on your team, SkyPhone is a great solution to save you money and look more professional without paying for a separate business phone line.
Do SkyPhone Plans come with a phone?
No. SkyPhone is a service that professionally manages all incoming calls through a central business phone number in the cloud and directs them to any cell phone or landline that you choose.
Can I call people using my SkyPhone number?
Yes, you can make outgoing calls from the "Make Calls" section of your user admin panel.
Free Starter Plan
Why is your free plan only 25 minutes?
We created the Free Starter Plan for entrepreneurs who are just starting out or don't get a lot of phone calls but need a professional business phone number to give to their customers or put on their website. Soon we plan on launching SkyPhone Freebies, which allows you to earn more free minutes by spreading the word on social media and through referrals.
Why does your free plan require a credit card?
Although our plan is free, it has a limited amount of minutes so we require a credit card on file in case you go over your minutes. We charge 5¢ per minute over your plan minutes.
Will I ever be charged for my free plan?
If you don’t exceed your minutes, your plan is free for as long as its in use. The only way your account would get charged is if you go over your minutes, add extra features or purchase additional phone numbers.
How do I get more free minutes?
Later this year we are going to be launching SkyPhone Freebies, which allows you to earn more free minutes by spreading the word on social media and through referrals.
Will my plan be free forever?
Your plan will remain free for as long as its in use. If there has been no activity within your account for 6 months (ie. you haven't logged in or received/made any calls) we'll notify you to see if you still want to use our service. If we don’t hear back from you or you decide that you've closed your business, we will then deactivate your account.
Why can’t I get a free plan right now?
We are currently rolling out our free plan in phases in order to meet demand. You can reserve a spot here and we will notify you when it becomes available again.
Billing and Pricing
Are plans under contract?
No. SkyPhone is billed on a month-to-month basis which means it can be cancelled at anytime.
When do I get billed?
You get billed monthly on the same day that you signed up. If it lands on the weekend or holiday, you will get billed on the next available business day.
Do you require a credit card to signup?
All plans including our Free Starter plan require a credit card during the signup process. Although our Starter Plan is free, it has a limited amount of minutes so we require a credit card on file in case you go over your minutes. We charge 5¢ per minute over your plan.
What happens if I go over the minutes on my plan?
SkyPhone charges 5¢ per additional minute.
Is there any setup or activation fees?
No. With SkyPhone there are no setup or activation fees.
Do I have to pay any cancellation fees?
No. The only thing you have to pay for is the minutes you have used up to the day in which you canceled our service.
Phone Numbers
Can I choose the number I want to buy?
Yes, but there is no guarantee that the number you want may be available. We do allow you to search for numbers before you signup.
Can I transfer an existing number to SkyPhone?
Yes. You will need to sign a letter giving us authorization to cancel your existing phone service and initiate a transfer of your number to SkyPhone. This process usually takes 2-4 weeks to go through.
Do you offer plans toll free numbers?
Yes, we do. Toll free phone plans are $5/month more than our standard plans. If you want to add a toll free number to an existing plan, we charge $7/month. Toll free numbers share the same minutes from your normal plan.
Do you offer fax numbers?
No, but if having fax capabilities is something you would like to see offered in the future, please let us know.